The NTN Help Center is available to members of the New Tech Network. It contains more than 100 curated articles and resources that support the development of New Tech practices. While some of the materials have been made available to non New Tech members, the vast majority require users to sign in before they can be viewed.
What's my username?
When your staff account was created in Echo, an account was also created in the NTN Help Center using the email address stored in Echo. This email address is your username in the NTN Help Center.
What's my password?
Although an account was automatically created for you, no password was assigned to it. The first time you access the NTN Help Center, you need to set your password. To set your password, click on the "Forgot Password" option. This will trigger an automated email that will allow you to set your password. Because this is an automated email, you may need to look in your spam folder to find it.
Can I use Google authentication to sign in?
If the email address stored in Echo matches a Google account, you can also use Google authentication. This avoids having to remember a separate password.
If staff are not able to log in and they have an Echo account, it's generally one of the following issues.
- The user's email is incorrect in Echo
Solution - Confirm the user’s email address in Echo. If wrong, have the Echo Admin update the user’s email address in Echo. Wait for sync to run. If it’s right, but the user didn’t get an email, check spam/junk folders.
Handy Tip: Users can see what email Echo is using by selecting “Settings” from their profile menu in Echo.
The User isn't designated as a "Staff" in Echo
Solution - Have your Echo Admin update the user’s EchoUserType field to “Staff”.
- The user is trying to use their Echo username and password
Solution - Remind user to use their school email address to log in.
- The school's domain is misconfigured
Solution - This problem would affect every person at the school. If no one in the school can log in, ask the Echo team to check the school's Echo domain settings.